How 9kme Protects Your Privacy
Six core pillars of data protection we practise every day to ensure your personal information remains safe at all times.
256-bit SSL Encryption
All data transmitted between your device and 9kme's servers is protected by industry-grade 256-bit SSL encryption, ensuring no third party can intercept your information.
Secure Data Storage
Your personal data is stored on servers protected by multi-layered access controls. Only authorised personnel may access user information.
Secure KYC Verification
9kme's KYC process uses fully encrypted channels. Identity documents submitted are processed by systems compliant with international data protection standards.
No Data Sales
9kme does not sell, rent, or trade users' personal data to any third party for commercial purposes under any circumstances.
Mobile App Security
The 9kme app supports biometric login and two-factor authentication. Session data is stored locally with encryption and deleted as soon as you log out.
Right of Access & Erasure
You have the right to request a copy of the personal data we hold or to request account deletion at any time. Requests will be processed within 30 working days.
9kme's Commitment: We respect the privacy rights of every user. This Privacy Policy clearly and transparently explains how your personal data is collected, used, and protected by the 9kme platform. We have nothing to hide — everything you need to know is right here.
1. Introduction
9kme ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy outlines our data protection practices and applies to all users who access the 9kme platform through our official website at 9kme.onl or through our mobile app for Android and iOS.
By registering an account or using any 9kme service, you agree to the data collection and usage practices described in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
This policy should be read together with Terms and Conditions 9kme which together form the entire agreement between you and our platform.
2. Data We Collect
9kme collects your personal data through several channels when you register, use the platform, or interact with our support team. The following are the categories of data we collect:
Registration & Identity Data
- Full name as it appears on your official identification document
- Date of birth for minimum age verification of 18 years
- Active email address for account communications
- Mobile phone number for two-factor authentication
- Current residential address
- Copies of identity documents (ID card, passport) during the KYC process
Financial Data
- Payment method details used (account holder name, method type)
- Deposit and withdrawal transaction records
- Wagering history and gaming activity
Full bank account numbers or complete payment card details are not stored on 9kme servers — this data is processed directly by approved third-party payment providers that comply with PCI-DSS standards.
Technical & Usage Data
- IP address and approximate location information
- Device type, operating system, and web browser version
- Login and logout activity logs
- Game session data including time, game type, and results
- Cookie information and device identifiers
Note: We only collect data that is strictly necessary to deliver a safe and quality service. We do not collect data beyond what is required for platform operations.
3. How Data Is Used
The personal data we collect is used for the following purposes:
| Purpose of Use | Data Involved | Interests |
|---|---|---|
| Account Management | Name, email, phone number | Required for platform use |
| Identity Verification (KYC) | Identification documents, date of birth | Required for fund withdrawals |
| Transaction Processing | Payment information and transaction records | Required for deposits & withdrawals |
| Security & Fraud Prevention | IP address, activity logs, device data | Required for platform security |
| Customer Support | Communication records, account history | Required to resolve issues |
| Promotional Communications | Email, phone number | Optional — withdrawable |
| Platform Improvements | Usage data, anonymised analytics | To enhance user experience |
4. Legal Basis for Data Processing
9kme processes your personal data on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
- Consent: You have consented to data processing upon registering an account, particularly for marketing communications.
- Contract Performance: Processing is necessary to perform the services you have requested, including account management and transaction processing.
- Legitimate Interests: We process technical data to maintain platform security, prevent fraud, and improve our services.
- Legal Obligations: Some data processing is required to meet legal and regulatory obligations related to anti-money laundering.
5. Data Sharing with Third Parties
9kme does not sell or trade your personal data. Data sharing with third parties only occurs in the following limited and strictly controlled circumstances:
Trusted Service Providers
We share only the minimum necessary data with service providers that help us operate the platform, including approved payment providers, cloud service providers compliant with international security standards, and identity verification software providers for KYC processes. All third-party providers are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
Legal Requirements
9kme will disclose personal data to the relevant authorities if required by law, court order, or official investigation. This includes information necessary for financial crime investigations or anti-money laundering proceedings directed by legitimate authorities.
Protection of 9kme's Rights
In cases of suspected fraud, serious terms violations, or legal claims, we may disclose relevant information to lawyers, auditors, or the relevant enforcement authorities.
6. Cookies & Tracking Technologies
The 9kme platform uses cookies and similar tracking technologies to ensure smooth platform functionality and to enhance your experience. Below are the types of cookies we use:
- Essential Cookies: Required for core platform operations such as login session verification and security. Cannot be disabled.
- User Preference Cookies: Saves your preferences such as language, display settings, and game preferences so you don't have to reconfigure them each time.
- Analytics Cookies: Helps us understand how users interact with the platform so we can make meaningful improvements. This data is collected anonymously.
- Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and to protect your account from cyber threats.
You can manage your cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality of the 9kme platform.
7. Data Security Measures
9kme implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption for all data communications between servers and user devices.
- Data-at-rest encryption on all databases storing personal information.
- Role-based access control — only staff with a legitimate business need may access user data.
- 24/7 security monitoring with an active intrusion detection system (IDS).
- Regular security audits by independent third parties to identify and address system vulnerabilities.
- A documented incident response procedure to ensure swift action in the event of a data breach.
- Security awareness training for all staff who handle user data.
While we take all reasonable precautions, no security system can guarantee 100% absolute protection. You also play an important role by keeping your account password confidential and not sharing your login credentials with anyone.
8. Data Retention Period
9kme retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law:
- Active Account Data: Retained for the duration your account is active and for 7 years after account closure to meet legal audit requirements.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
- KYC Documents: Retained for the duration the account is active plus 5 years after account closure, or longer if required by authorities.
- Security Logs: Retained for 12 months for security incident investigation purposes.
- Support Communication Data: Retained for 3 years for reference and dispute resolution purposes.
Once the retention period has ended, data will be securely deleted or de-identified (anonymized) so it can no longer be associated with your identity.
9. User Rights Regarding Personal Data
As a 9kme user, you have the following rights regarding your personal data under Malaysia's PDPA 2010:
Right of Access
Request a copy of all personal data we hold about you in a readable format.
Right to Rectification
Request correction of any inaccurate or incomplete personal data in our records.
Right to Erasure
Request deletion of your personal data, subject to legal data retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
Request your personal data in a structured format that can be transferred to another platform.
Restriction Rights
Request a restriction on the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact our data protection team via Live Chat within the 9kme platform or app. Requests will be processed within 30 working days.
10. Children's Data
9kme services are intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.
If you believe a minor has registered an account on our platform, please notify our support team immediately so that appropriate action can be taken.
11. Cross-Border Data Transfers
As an online platform operating internationally, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. Such data transfers are only carried out to countries or organizations that provide a level of data protection equivalent to or higher than Malaysia's.
All cross-border data transfers are protected by binding contractual agreements that ensure the protection of your personal data is maintained in accordance with the standards set by Malaysia's PDPA 2010.
12. Changes to This Privacy Policy
9kme reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the services we offer.
Any significant changes will be communicated to you via in-platform notifications, a pop-up upon login, or an email to your registered address. The "Last Updated" date at the top of this page will be updated whenever changes are made.
Your continued use of the 9kme platform after any updates to this Privacy Policy are published will be considered your acceptance of the updated terms. We encourage you to review this page periodically.
13. Contact Our Data Protection Team
If you have any questions, concerns, or wish to exercise your data protection rights, you may contact us through the following channels:
- Live Chat within the 9kme platform or app — available 24 hours a day, 7 days a week
- Email us at: [email protected]
We are committed to responding to all privacy-related inquiries within a reasonable timeframe. For formal requests regarding personal data rights, a response will be provided within 30 business days from the date a complete request is received.